Free Customer Satisfaction Surveys: Questions & Templates

List of Customer Satisfaction Survey Templates

Customer Satisfaction Surveys

QuestionPro is the market leader in providing the best customer satisfaction survey templates. These template provide end-to-end Customer Satisfaction Survey questions, examples and samples for businesses to measure customer satisfaction (CSAT). These customer satisfaction surveys focus on measuring customer experience perceptions on how well a company delivers on the critical customer success factors of the business. QuestionPro unlocks that understanding so you can make informed business decisions based on customer satisfaction feedback. Building and deploying a QuestionPro customer satisfaction survey is very easy - just pick a template and send out your questionnaire. Whether it's your first survey or you are a research professional, QuestionPro provides these pre-built templates by experts for your every need. Our pre-built Customer Satisfaction Surveys and Templates focus on service promptness, buying experience, staff responsiveness, and customer pain points.

Customer Satisfaction Surveys

Retail Store Evaluation Survey Template

14 questions

Retail store evaluation survey template with questions for evaluating retail store purchase value, range of options for product selections, quality of merchandise and more. Use this questionnaire as an example or sample survey, or you can directly use this template in your QuestionPro survey. This retail survey template was created with expert consultaion from the retail and logistics industry, to get you the best quality survey responses.

Customer Satisfaction Surveys

Product Satisfaction Survey Template

9 questions

Product satisfaction survey template with questions for evaluating customer service experience, product use satisfaction, process evaluation etc. This questionnaire gives you the expert questions you need to get insightful responses that can provide you with actionable survey conclusions. Use this template as an example or directly use it in your survey. You can edit it the way you prefer, add your logo and branding elements and send it out to your survey respondents.

Customer Satisfaction Surveys

Motivation and Buying Experience Survey Template

27 questions

This motivation and buying experience survey template consist of questions for evaluating and understanding why a customer purchased a certain product, their experience while making the purchase and their level of satisfaction using it. This template was created with expert industry consulation to bring you a questionnaire that is designed to get you insightful responses. Use this template as a example / sample or directly use it in your next QuestionPro survey. You can make your own edits as required and send out your survey!

Customer Satisfaction Surveys

Product Use Satisfaction

16 questions

Product use, attribute evaluation and satisfaction.

Customer Satisfaction Surveys

Seminar Purchase Motivation Survey Template

24 questions

Seminar purchase motivation and follow-up lead generation.

Customer Satisfaction Surveys

Organizational Concern Survey Template

9 questions

Health Care survey of organizational concern for patient satisfaction.

Customer Satisfaction Surveys

Service Quality Evaluation Survey Template

16 questions

Customer Service quality evaluation survey questions with sample questionnaire template to analyze one of the most prominent issues faced by the service industry: Customer Service Quality. It is observed that almost 40% of customers who experience poor quality service are highly unlikely to return to make purchases for the organization in the future. Quality of service and customer satisfaction are two sides of the same coin and service quality contributes to significant damages to a business when compared to other factors of business such as product cost. It is integral for a service-based organization to manage both. In a way, an improvement in service quality may result in an improvement in customer satisfaction levels too.

This sample has a comprehensive list of survey questions about addressing customer problems, customer executive expertise, rating of customer service etc. Questions about customer perception about service quality in comparison to the customer expectation of service quality can be included in this questionnaire to study where an organization can make enhancements in the quality of service. It is important for service providers to consider matrices related to customer perception and quality - which can be obtained by conducting a service quality evaluation survey.

Most organizations understand the importance of evaluating service quality but managers and other stakeholders fail to take the right steps in order to collect precise information about it. This is why a questionnaire example such as this can be used to conducted organized surveys that will help in understanding customer opinions about service quality.

Customer Satisfaction Surveys

Short Customer Satisfaction (CSAT) Survey Template

7 questions

General product/service survey template based on customer satisfaction, use, and recommendations.

Customer Satisfaction Surveys

Customer Satisfaction (CSAT) Survey Template

21 questions

Customer satisfaction survey is the procedure of collecting information about whether or not the customers are satisfied with the organization’s products and services. The organization can analyze gathered data to evaluate improvements to be made in the functioning of business to enhance overall satisfaction levels amongst the customers.

There are numerous factors that contribute towards the success of an organization and customer satisfaction is one of the prime contributors. For your organization to succeed, you need to evaluate customer satisfaction at every step of the customer journey. Mapping customer journey is as important as collecting feedback related to customer satisfaction.

A survey template can be the perfect tool for a researcher to implement so that collecting customer feedback becomes convenient. This questionnaire example contains questions that will guide a researcher to gather information about how satisfied or dissatisfied their customers are with their products/services. It is a customizable sample survey that can be effective in obtaining details about what can be improved to boost customer satisfaction.

Customer Satisfaction Surveys

Auto Purchase/ Lease Satisfaction Survey Template

67 questions

Auto Purchase/ Lease Satisfaction Survey Template provides researchers a set of 25 questions which can be customized to gain insights about a customer’s purchasing experience. The automobile industry thrives on customer satisfaction and each automobile retailer ensures that their customers are content with the offered services. A sample questionnaire such as this one can be used to obtain information about whether the customers had a satisfactory visit or not, the quality of provided test drive, demographic details etc.

Purchasing an automobile is one of the basic necessities across the globe. Whether it is a student or a person going to a regular job or even just a parent, an automobile is one of is required to commute between destinations.

The Automobile sector is segregated in various classes namely the common passenger vehicles, the transport vehicles and the luxury vehicles. A purchase of an automobile is based on factors such as price, brand value, specifications but most importantly it’s service provided after the purchase. Service is one of the most prominent sectors when it comes to customer experience. It is very vital to know the manufacturer’s dedication towards providing service before purchasing a vehicle. It is something that plays a considerable role in the buying decision as to ease of access to service, tie ups with accessory manufacturers, orientation towards customer service etc.

An automobile buyer always does his research thoroughly considering all the factors and as a manufacturer, it is always profitable to give out relevant information and coax a consumer towards a purchase with your brand even before questions are forthcoming.