Communities - Topics
Topics module in the QuestionPro Communities allows the community members to submit different
posts inside the community portal. The added topics are visible to other community members
when logging into the portal. The posts under Topics module can be added by the
Administrator or the members. These Topics can be moderated by the community administrator.
How to access Topics Module?
Communities Product >> Select Community >> Modules >> Topics.
How to add a Topic?
Community administrator can add new Topics by clicking on the "Add Topic" button. For setting up a new Topic, below-mentioned details would be required to be entered in the pop-up:
- Title: This serves as the title of the topic.
- Description: If the admin wishes to add details or information about the topic, they may use this section to elaborate more on that.
- Category: The admin may want to add topics to a certain category which they may feel the topic best fits in. If none of the category is selected, then "Default" category is assigned to each topic.
- Filter: This filter option will fetch values from the sample filters. This would come handy if the admin wants to display topic to certain group of members and not all.
- Tags: The tags works same as the hash tags.
- Upload Image or Upload File: This allows the admin to upload any file or image that they think is relevant to the topic.
Once all the details are entered in the pop-up, click on the "Add Topic" button, and your Topic will be created.
How can I update the status of the topics in bulk?
Once you have list of topic (s) and you want to update the status at once, then click on the top left side checkbox, select the status you would like to apply on all the topics and this is how your bulk status change will be done.
Can I moderate the topics individually?
Definitely Yes! As an admin, you have the power to moderate the topic individually.
Select the topic name from the list, that you would like to moderate. This will open the detailed page for that single topic, which will display any media attached, Tags used, and the likes and Dislikes for that Topic. This page also displayes the comments and replies added to that topic. On this page, you can also update the status of the topic and even edit the topic like updating the name or editing the content or media etc.
Can I also edit the comments added by the users?
Yes, if you feel so, that you would want to edit the comment of the user, you can do that aswell.
Click on the 3 dots present on the textbox. Click on Edit and then you can start editing the user's comment. You can even change the status of the comment from the drop-down of that particular comment text box.
The Topics setting tab allows the Admin/moderator to make some specific settings for the topics module. Let's discover each of the settings in detail.
What is this Setup Setting?
The Setup setting allows the moderator to make deicisions regarding how the topic be setup? Whether a member should be allowed to setup a topic or does any topic need some kind of moderation etc.
Let's have a look in detail-
- Allow members to create topic: This if toggled on will allow members to create the topic under the Topics tab on the portal.
- Social sharing: Allows the members to share the topic on social media platforms like Facebook and Twitter. It also allows the member to copy the content to the clipboard and paste on the social media platform that they wish on.
- Approve topic: As the name suggests, if it's toggled on then the admin/moderator will need to approve the topic to be displayed to the members.
- Approve comments: If this setting is toggled on, then whatever comments will be added by members to the topics, needs to be moderated by the admin first and then, once approved, those comments will be visible under the topic.
- Hide comments: If this is toggled on, then, the member (logged in user) needs to add the comment to the post/topic first and then only they can view the comments added by the other members.
- Description: This message or content will be displayed on the portal when the member will hover over the "i" icon.
What does this Categories setting do?
Topics can be segregated by the categories. Multiple categories can be created by the Admin while setting up the Topics module.
Members or administrator can select the relevant category from the list while submitting a new Topic.
By default, all topics will have "Deafult" as the default category i.e. all topics if does not have any special category assigned to it will have Default assigned.
You can create the New Category by clicking on the "Add Category" button. Then, you will need to add the following details-
- Title: This is precisely the category name.
- Description: Admin can provide the description to this category so that in the long run they remember what this particular category means.
- Criteria: This criteria is the sample filter. So, in case, the admin wants a specific audience to view topics related to a specific category, then this criteria setting will come in handy.
How can I delete the category?
In order to delete the category, the category must have all the inactive topics in it. If you try deleting the category with active topics, it will throw an error.
Once your category has all inactive topics, you can hover over the row and click on delete icon or in case you want to bulk delete, then click on the top left checkox, check mark the categories with no inactive topics and then click "Delete selected."
What are these points for?
Points are basically the rewards given to the members when they add a topic/comment.
For instance, let's take a look at the points settings page-
- New topics: When a member adds a new topic, then how much points to be assigned. The catch here is that, if a member adds 3 topics in a day, they will get rewarded thrice and not once.
- New comments: These are the points to be assigned to the members who will add comments to the topics.
- Maximum points: These are the maximum points that can be allocated to a member per month/week/day.
The maximum points should always be greater than the points which are to be provided when adding a topic or the comment.
Once the points are allocated, click on the "Save" button.
Can you please explain what does these notification toggles mean?
Admin can setup different notification options in the "Notifications" tab under "Settings". Following are the option:
- Topic approval (Members): Community members will receive notification once the community admin changes/approves their Topic. Also, if the Community Portal Notification is on, then the members will see a notification badge in the community portal when the login, which will inform them about the status of topic approval.
- Topics pending approval: Community admin can opt to receive a notification to approve new Topics that are pending approval. This option is only visible if the "Approve Topics" setting is enabled under the "Setup" tab.
- Topic Activity: Topic author will receive timely emails whenever there is a comment on their Topics.
- Comment Activity: Commenter will receive an email as soon as there is a reply on the comment.
What is this Export Topics tab?
Export Topics tab will give the downloaded dump of the topics for the community.
Let's have a look in detail-
- Categories: Which all categories data we want in the report to be included.
- Select date: The export will contain the data from the specified date rage only.
- Include custom variable: The toggle allows the custom variables to be included in the export.
- Include profile data: If we also need profile data to be included in the export, we can turn the toggle on.
- Profile Fields: What all profile data to be included in the report.
Once all the information is added, click on the "Export" button and your download will start.
License
This feature is available with the following license :
Communities
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